Welcome to our website www.dukas.com.gr. ("Website").

These Terms and Conditions of Use govern the access to and use of www.dukas.com.gr. The access to and use of this website as well as the purchase of products on www.dukas.com.gr are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Dukas Chatzidukas Co LPS ("Provider"), with registered office in Greece at Vasileos Konstantinou Avenue 26, 11635, Athens, business register number, tax code and VAT number EL998558970, Chamber of D’ Athens.

Request for further information can be made through our Customer Service. If you need any assistance, go to the CUSTOMER SERVICE area, where you will find information on orders, shipping, returns of products purchased on www.dukas.com.gr, refunds, a registration form, tips and other general information on the services provided by www.dukas.com.gr.

For any other legal information, go to the sections: TERMS AND CONDITIONS OF SALE, RETURNS POLICY and PRIVACY POLICY section on www.dukas.com.gr The Provider may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of www.dukas.com.gr as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Terms and Conditions of Use of www.dukas.com.gr. If you do not agree to all or part of the www.dukas.com.gr ´s Terms and Conditions of Use, please do not use our website.

The access to and use of www.dukas.com.gr, including display of web pages, communication with Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.dukas.com.gr and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

We recommend that you read the Privacy Policy which also applies in the event that users access to www.dukas.com.gr and use the relevant services without making purchases. The PRIVACY POLICY will help you understand how and for what purposes www.dukas.com.gr collects and uses your personal data.

• News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more;
• Order History: receive important information regarding your order and get the capability to track your order up until the moment it arrives to you;
• Faster Checkout: save your billing and shipping information to make it easier to buy your favourite pieces. Enjoy hassle-free checkout;
• Save Your Shopping Bag: your selection will be saved in your "Shopping Bag" for checkout at a later date.

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Dukas Chatzidoukas Co LPS – a company with registered office in Greece at 22 King George B Avenue, 11635, Athens, business register number, tax code and VAT number EL998558970, Chamber of D’ Athens. – and/or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Dukas Chatzidukas Co LPS and Provider as the case may be.

Dukas Chatzidukas Co LPS and/or Provider shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Dukas Chatzidukas Co LPS and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Dukas Chatzidukas Co LPS and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

www.dukas.com.gr may contain links to other websites which are in no way connected to www.dukas.com.gr or the Provider. The Provider does not control or monitor such third party websites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these websites through the links provided on www.dukas.com.gr and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties. www.dukas.com.gr provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When the Provider provides links to other websites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

Please, contact the Provider at the following e-mail address: customerservice@dukas.com.gr if you are interested in linking the Home page of www.dukas.com.gr and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to link www.dukas.com.gr. The Provider grants links to www.dukas.com.gr free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to www.dukas.com.gr has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.dukas.com.gr or to use unauthorised meta-tags without the Provider consent.

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Greece. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.dukas.com.gr shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of www.dukas.com.gr is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service by visiting our CUSTOMER SERVICE area. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow www.dukas.com.gr to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organisational security measures to protect services on www.dukas.com.gr, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.dukas.com.gr, and to avoid unauthorised or unlawful access to such data and information.

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on www.dukas.com.gr for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.dukas.com.gr. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

These Terms and Conditions of Use are governed by Greek law.

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the TERMS AND CONDITIONS OF USE, RETURNS POLICY and PRIVACY POLICY) of products on our website ("www.dukas.com.gr"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on www.dukas.com.gr are directly sold by Dukas Chatzidukas Co LPS ("DUKAS") (hereinafter referred to as "the Vendor" or "We" or "Us"). DUKAS has its registered office in Greece at Vasileos Konstantinou Avenue 26, 11635, Athens, business register number, tax code and VAT number EL998558970.

Request for further information can be made through our CUSTOMER SERVICE area, where you will find information on orders, shipping, refunds and returning products purchased on www.dukas.com.gr, a registration form, tips and other general information on the services provided by www.dukas.com.gr.

For any other legal information, go to the sections: TERMS AND CONDITIONS OF USE, RETURNS POLICY and PRIVACY POLICY section on www.dukas.com.gr

The Gift Card is issued by the Dukas Chatzidukas & Co LPS company as a means of payment for purchases made at the official brand’s website www.dukas.com.gr or at DUKAS Showroom in Athens.

They can be purchased using any payment method accepted, such as Credit/Debit card, Bank transfer.

Gift Cards have a nominal value of €100, €150, €200, €250, €300, €350, €400, €450, €500, €550, €600, €650, €700, €750, €800, €850, €900, €950 and €1000. The nominal value of Gift Cards corresponds to the amount of money credited to said cards. 

Upon purchase of the Gift Card, a receipt is issued for an amount equal to the nominal value of the card. 

The Gift Card is used exclusively for making purchases from all the products available either from the official brand’s website www.dukas.com.gr or at DUKAS Showroom in Athens.

The Card is non-refundable, non-exchangeable for money and cannot be used as a credit card. 

The DUKAS Gift Card cannot be used to purchase other DUKAS Gift cards.

No change is given for purchases with the DUKAS Gift Card. The remaining amount credited to the card can be used on future purchases. 

The Gift Card can be used either as a single payment method or in combination with other payment methods such as credit/debit card of credit institutions, etc. That is, if the customer makes a purchase that exceeds the available amount credited to the card, the difference can be paid by any other payment method accepted.

Only one DUKAS Gift Card can be used in each purchase of a product from the official brand’s website www.dukas.com.gr or at DUKAS Showroom in Athens and not more than one in combination. 

The DUKAS Gift Card can be used in as many transactions as the holder wishes until the total amount credited to the card is spent. 

In the event that, due to a technical problem, the transaction cannot be carried out through the Gift Card electronic transaction management system, the cardholder will pay the purchase price using any other payment method accepted where the transaction is carried out.

The Gift Card is valid for 6 months from the date of purchase. 

After the expiration date of the Gift Card, the balance of the card is automatically deleted and it becomes inactive.

1.1 The Vendor offers products for sale on www.dukas.com.gr and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.dukas.com.gr.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.dukas.com.gr between the users of www.dukas.com.gr and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.dukas.com.gr through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.dukas.com.gr and third parties.

2.1 To place an order for the purchase of one or more products on www.dukas.com.gr, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the MY ACCOUNT area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.dukas.com.gr are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.dukas.com.gr.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on www.dukas.com.gr, even through links, including the TERMS AND CONDITIONS OF USE and PRIVACY POLICY of www.dukas.com.gr

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3.1 On www.dukas.com.gr, we only offer products marked with the "DUKAS" trademark. These products are purchased by us directly from the Dukas Chatzidukas Co LPS – a company with registered office in 22 King George B Avenue, 11635, Athens, Greece, VAT EL998558970 – and/or the manufacturer authorised by Dukas Chatzidukas Co LPS.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.dukas.com.gr on each product page. The products offered for sale on www.dukas.com.gr may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Addresses to which the Vendor cannot ship, will be automatically cancelled.

3.6 All Products sold by www.dukas.com.gr come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to an external payment service provider (PSP) which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol, guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.